HOW TO MAKE AN ORDER?
Placing an order is very simple:
- Select the products you want to buy on www.professionalusb.com and add them to your cart
- Choose the payment method (Bank transfer, PayPal)
- Login to your account or create a new account
- Enter the shipping address or change / confirm the shipping information if already entered
- Enter the payment details and confirm the order
- The package is prepared for shipping
- The package is shipped
- The parcel will be delivered to you within 2 weeks from the confirmation of the order.
CAN I PLACE AN ORDER BY PHONE / E-MAIL?
Yes. Please do not hesitate to contact us at +39 051 263661 or via e-mail at email@example.com and we will guide you through our online shop.
WHAT DOES "ONLINE SOON" MEAN?
The "Online soon" label means that the product is currently not available and its stock will be replenished soon. In this case, we recommend that you regularly visit the website to check its availability and enter your e-mail address to receive an alert as soon as it becomes available.
WHAT DOES "COMING SOON" MEAN?
The "Coming soon" label means that the product or a particular color / version is in production and will be put on sale shortly. In this case, we recommend you to regularly check the website.
WHERE CAN I FIND THE PRODUCTS TO BUY?
You can search the products you need in the shop. You can choose between man / woman characters, or among the categories available, or through a keyword (eg. "Architect") by typing it directly into the search bar in the upper center of the page. You can further refine your search by selecting one or more filters in the side menu of the shop page.
HOW CAN I ADD PRODUCTS TO MY CART?
Once you find your desired product, click on the "BUY" button. A window will pop up to confirm the selection. If the product is temporarily unavailable, you will find the indication "Soon Online." If you want more of the same product, proceed with checkout and click several times on the “+” button until you reach the desired amount. Click on the "Shopping Cart" in the upper right to display the selected products, change the quantity or delete them. On the page of the "Shopping Cart" you can also choose the form of payment, add a gift box and enter any promotional code.
I CAN’T FIND MY FAVORITE PROFESSIONALUSB®! WHAT CAN I DO?
Try searching the product by entering a keyword (eg. "Doctor") directly in the search bar in the upper center of the page. If the product is not displayed, it might be unavailable. This is especially true in the case of products in great demand. Please check again in the following days as products are constantly replenished, or visit our store locator to find a dealer near you.
IS THERE A MINIMUM QUANTITY I MUST PURCHASE?
No, there is no minimun order.
HOW DO I PROCEED TO PLACE MY ORDER?
Verify that the products and the quantities included in the Cart are those desired. When you are sure of your choice, click on the button "Proceed to Checkout." Then you can proceed as a user or register to the website to make your online purchases even faster and easier.
I WANT TO CHANGE THE SHIPPING ADDRESS ASSOCIATED WITH AN ORDER. HOW CAN I DO?
By registering an account, you can access to "My Account" and manage your address book here. Moreover, every time you place a new order, you can add a new shipping address in step 3 / “Address”.
WHERE CAN I CHECK THE STATUS OF MY ORDER?
You may access your account to check the status of your orders. Once you place the order, you will receive shortly an e-mail with your confirmation of order and subsequently an e-mail for the dispatch of the parcel. In all cases, our customer service is at your disposal from Monday to Friday from 09:00 to 18:00 (CET) at +39 051 263 661 or via e-mail at firstname.lastname@example.org
HOW CAN I CHANGE AN ORDER?
You can add or remove items from your order or change the shipping address only during the purchase process. Once the order is confirmed, you can no longer make changes. You can delete a "processed" order before it is taken over and then proceed with a new order. If you need help, please contact us at +39 051 263661 or via e-mail at email@example.com
ACCOUNT AND NEWSLETTER
HOW DO I CREATE AN ACCOUNT ON PROFESSIONALUSB®?
Creating an account on our ProfessionalUsb® website is very simple: - Click on "Register" in the top right corner of the homepage. - Enter the required information and accept terms and conditions, then click "Next". - The site will store your access data: you will not have to enter your login data again. To disable this feature, uncheck the "Remember login information" option. If you are about to complete an order, you will be guided to the enrollment page during the purchasing process.
WHAT ARE THE BENEFITS OF MEMBERSHIP?
Creating an account is very useful: - You will have access to exclusive offers, special occasions and dedicated communications. - You will have the possibility to check the status of your orders in real time and manage your data in a simple and immediate way. - You will easily and quickly complete your purchases thanks to the address book and the ability to track the status of orders within the personal profile.
I ALREADY HAVE AN ACCOUNT. HOW DO I ACCESS?
To access your account, select "Sign in" in the top right corner of the page and enter your e-mail and password. Then click again the "Sign in" button at the bottom.
WHERE CAN I CHANGE MY DATA (E-MAIL ADDRESS, PASSWORD, ETC.)?
To manage your data, access your personal profile through "My Account" and select the data you want to edit in "My personal information".
I FORGOT MY PASSWORD. HOW CAN I DO?
Do not worry, you can easily receive a new password: - Click on "Sign in". - Select "Forgot password?", Enter the e-mail address used to register to the site and then click on "Retrieve Password" - You will receive an e-mail with a new password. For safety reasons, we recommend you to change the password you received from Professionalusb®.
HOW CAN I GET THE PROFESSIONALUSB® NEWSLETTER?
To subscribe to the ProfessionalUsb® newsletter and to be informed about news, offers and special events, you can simply give your consent to receive promotions and newsletters during registration. To find out how to register to the site, click "How do I create an account on Professionalusb®?".
I DO NOT WANT TO RECEIVE THE PROFESSIONALUSB® NEWSLETTER. HOW CAN I DO?
If you no longer wish to receive communications from Professionalusb® about news, special offers and events, you can either click on "Unsubscribe" at the bottom of the last newsletter you received in your inbox or contact us at firstname.lastname@example.org.
PRICES, PROMOTIONS AND DISCOUNT CODES
I HAVE A PROMOTIONAL CODE. HOW CAN I USE IT? To redeem a promotional code, go to the "Shopping Cart" page and type the sequence of characters of the code into the Coupon box. If your code has been entered correctly, the amount and / or the contents of the Shopping Cart will be recalculated according to the promotion applied.
THE CODE THAT I ENTERED IS NOT RECOGNIZED. WHY? Each promotional code has strict rules regarding its use, such as: the validity period, the non-cumulation with other promotional codes, the minimum order amount or type of products purchased. In case the system does not recognize the code you entered, make sure that the order meets the criteria of the promotion. If the code is rejected again, be sure that you have typed the characters correctly: it can often happen to mistake number "zero" with the letter "o" or number "one" with the letter "I". If the code is declined again, please report it to our customer service.
DOES THE PROMOTIONAL CODE APPLY TO SHIPPING FEES? No, promotional codes which give the right to a discount are calculated only on the prices of products, excluding shipping costs.
WHICH FORM OF PAYMENT CAN I CHOOSE? You can choose to pay by PayPal or direct bank transfer. The management costs of the orders are free.
PAYING WITH PAYPAL IS SAFE? PayPal, an eBay company, is a quick and secure payment system. Once the payment is completed through PayPal, you will be redirected to the PayPal site where you can access your account by entering your e-mail account and password. After registration you can proceed to payments via PayPal without having to insert data again, even for subsequent purchases. By choosing to pay with PayPal, the amount is charged directly to the Credit Card (Visa, Visa Electron, Mastercard, American Express) or debit card (American Express) assigned. PayPal protects the buyer's information as it does not pass financial information. For every transaction made with this method you will receive an e-mail confirmation from PayPal. The order amount is debited from your PayPal account at the time of order. In case of cancellation, the amount will be refunded to your PayPal account.
HOW CAN I DO A DIRECT PAYMENT BY BANK TRANSFER? You should make the payment within 3 days from the date of your order. If this does not happen, the order will be canceled and the goods will be made available for purchase by other customers. The customer who failed to make the transfer will be contacted by our Customer Service in order to clarify whether the cause of the failure of the payment can be attributed to the customer's will or to other causes.
Data for the bank transfer:
Account holder: Unipro LTD
Bank: Monte dei Paschi di Siena
Reason: the customer has to indicate the order reference number, found on the confirmation e-mail (eg. "Order no. 100 012 345").
HOW CAN I REQUEST THE INVOICE? The invoice will be sent to you by e-mail as soon as the courier takes charge of your parcel. The invoice will be issued using the information entered on the registration form. Once the invoice is issued, you can no longer change the data on the invoice itself.
WHY HASN’T THE PAYMENT BEEN ACCEPTED? If your payment has not been accepted, there may be several reasons, including: - Your credit card is not among those accepted (ie Visa, Mastercard, American Express). - The type of card, the card number, the security code CCV or the validity date have not been entered correctly. - Credit is not enough. - The card has expired.
WHEN WILL I RECEIVE MY PACKAGE? Total delivery time is calculated by summing the order preparation time to shipping time. Preparation time: orders received from Monday to Friday, excluding holidays, are shipped the same day if placed before 10:00 am CET or the following business day if placed after 10:00 am CET. Orders received on Saturday or Sunday are processed on the following Monday or Tuesday. Shipping dispatch time: 1-2 working days within Italy, 1 to 2 weeks abroad, depending on the country. Deliveries are made from Monday to Friday, during normal business hours, excluding national holidays. The delivery time may vary due to force majeure such as strikes or weather conditions. NOTE: Orders made by bank transfer are processed only after confirmation of payment.
HOW MUCH DO SHIPPING COST? ProfessionalUsb® offers free shipping on all your online purchases with a minimum order of EUR 50.00 and shipment within Italy. o Shipping within Italy for orders under EUR 50.00: by standard mail € 2.90; by SDA express courier € 5.90; by SDA express courier and cash on delivery option € 9.90. Shipping outside Italy: € 8.80 to all Countries. You can be informed about the costs of shipping by sending an e-mail to email@example.com; within 12 hours we will inform you about all the details regarding the shipment.
HOW DOES THE SHIPMENT TAKE PLACE? The ordered products are delivered to the mailing address you provided during check out. By registering an account, you can access your private area and manage your address book. The order status will always be available in "My Orders" area. Deliveries are made Monday through Friday, during normal business hours, excluding public holidays.
IN WHICH COUNTRIES DO YOU SHIP? ProfessionalUsb® ships to Italy, Europe and abroad. ProfessionalUsb® is constantly engaged with major national and international courier services to ensure the best service in terms of times, delivery and customer service.
CAN I TRACK MY ORDER? As the order is delivered to the courier, you will receive a confirmation e-mail. For additional information you can always send an e-mail to firstname.lastname@example.org
WHY HAVEN’T I RECEIVED MY ORDER YET? We do our best to deliver within the shortest possibile time. If the address you inserted was incorrect or not updated, the parcel will be returned to ProfessionalUsb®. Be sure that the provided address is correct and updated before confirming your order. For other issues relating to your order, please contact email@example.com.
RETURNS AND REFUNDS
THE PACKAGE I RECEIVED PRESENTS SIGNS OF TAMPERING. WHAT SHOULD I DO? If your package appears damaged or frayed, please contact promptly firstname.lastname@example.org.
I RECEIVED A DEFECTIVE PRODUCT. CAN I RETURN IT? ProfessionalUsb® is constantly striving to offer quality products. It can happen - although very rarely - that a few pieces present small anomalies. If the product you received proves to be defective, please report the problem to email@example.com. Fill in all the fields specifying the type of defect and the product type and attach a picture that shows the problem. Our Customer Service will contact you to agree the reimbursement arrangements.
THE PRODUCT I RECEIVED IS DIFFERENT FROM THE ONE I ORDERED. WHAT’S NOW? If you received a “wrong” product, please immediately notify our customer service. Fill in all the fields to include the name of the desired product and the product actually received. Our Customer Service will contact you to agree the reimbursement arrangements.
I WISH TO RETURN A PRODUCT OF MY ONLINE ORDER. WHAT SHOULD I DO? If, for any reason, one or more products purchased through the website should not meet your liking, you can exercise your right of withdrawal. Please contact our Customer Services within 14 working days from the date of receipt of goods indicating the order number. For more information, visit our section "Sales Policy".
CAN YOU CHANGE A PROFESSIONALUSB® PRODUCT PURCHASED ONLINE DIRECTLY IN STORES? No, in order to replace a ProfessionalUsb® online purchased product you need to follow the procedure specified here: "I wish to return a product of my online order. What should I do?".
HOW DOES THE REFUND FOR ONLINE ORDERS WORK? For repayment of all or part of the products purchased, you have to contact our Customer Service. The refund (amount equal to the sum of the returned objects, excluding any shipping charges incurred for the acquisition) is accomplished by re-credit to your credit card or PayPal account, depending on the instrument used by the customer during the purchase. If the purchase was made by bank transfer or cash on delivery, the refund will be by bank transfer. The repayment schedules are on average 20 working days. For more information, visit our section "Sales Policy".
SHOPS AND DISTRIBUTION
I WOULD LIKE TO DISTRIBUTE PROFESSIONALUSB® PRODUCTS. IS IT POSSIBLE? Log into the "Reseller Area" box you find in the top left corner of the website. ProfessionalUsb® offers the possibility to distribute its products through external channels such as stationery shops, tobacconists, shops, markets, etc. In the "Join" section, fill in the form with the required information or contact via e-mail firstname.lastname@example.org
I WOULD LIKE TO DISTRIBUTE PROFESSIONALUSB® ABROAD. IS IT POSSIBLE? Log into the "Reseller Area" box you find in the top left corner of the website. ProfessionalUsb® offers the possibility to distribute its products through external channels such as stationery shops, tobacconists, shops, markets, etc. In the "Join" section, fill in the form with the required information or contact via e-mail email@example.com
I HAVE A BUSINESS AND I WISH TO BUY LARGE QUANTITIES OF PROFESSIONALUSB® GOODS. CAN YOU GUARANTEE FACILITATED PRICES? Log into the "Reseller Area" you find in the top left corner of the website. ProfessionalUsb® offers the ability to distribute its products through external channels such as stationery shops, tobacconists, shops, markets, etc. In the "Join" section, fill in the form with the required information or contact via e-mail firstname.lastname@example.org
HOW CAN I REQUEST THE INVOICE? The invoice will be sent by e-mail when the order is picked up by the courier. For the invoice we will use the information entered on the registration form. Here you can enter - if desired - additional data such as social security number, company name and VAT. Once the invoice is issued, you can no longer change the data on it.
WHERE CAN I FIND THE LIST OF SHOPS SELLING PROFESSIONALUSB®? To know the addresses of shops selling ProfessionalUsb®, visit the Store Locator on our website.
WHERE CAN I BUY PROFESSIONALUSB® PRODUCTS? ProfessionalUsb® products are sold in all the stores you can find on the Store Locator map and online on the www.professionalusb.com website; in both case, products are clearly identified by the label "ProfessionalUsb®" which guarantee quality, innovation and originality.
QUALITY CONTROL AND SAFETY
ARE PROFESSIONALUSB® PRODUCTS SAFE?
ProfessionalUsb® is committed to ensure the highest levels of quality, safety and efficacy for each product. That is why ProfessionalUsb® products are developed in accordance with EEC regulations.
WHERE ARE PROFESSIONALUSB® PRODUCTS MANIFACTURED?
ProfessionalUsb® is constantly seeking to put on the market the best possible products, combining structure and packaging at all levels. ProfessionalUsb® relies on Asian countries for the production, where the industry is more specialized and sophisticated. The quality of the products is then directly verified by ProfessionalUsb®.
I PURCHASED A DEFECTIVE PROFESSIONALUSB® PRODUCT. WHAT SHOULD I DO? If you purchased a defective product, do not hesitate to contact us at email@example.com.
USE OF PRODUCTS
I WOULD LIKE TO WORK FOR PROFESSIONALUSB®. WHAT SHOULD I DO? You can enter your CV in the form "Work with us." The Human Resources department will contact you only if the characteristics of your profile will match sought positions.
CATALOG AND SAMPLES
IS THERE A PRODUCT CATALOG OF PROFESSIONALUSB®? ProfessionalUsb® offers the possibility to download the catalog in the top left corner of the website. Inside the catalog, you can find images, detailed descriptions and interpretations of every available product. Do not hesitate to contact us for more information.
I MADE A BIG ORDER. WILL I RECEIVE DISCOUNTS / SAMPLES / GIFTS? ProfessionalUsb® does not send samples or gifts, except during specific offers or events. To access the promotions for our most loyal customers, we recommend that you make your purchases through your personal account.
I HAVE PROBLEMS NAVIGATING THE SITE. WHAT CAN I DO?
Sometimes display problems can be caused by an outdated version of the browser (Internet Explorer, Mozilla Firefox, Google Chrome or Safari) that you use to access the site. For a proper navigation of the site, we recommend upgrading your browser to the latest version by clicking on the corresponding link: - Windows Internet Explorer
- Mozilla Firefox
YOU DIDN’T FIND THE ANSWER YOU WERE LOOKING FOR? Don’t worry, you can contact our Customer Service at any time by sending an e-mail to firstname.lastname@example.org